How often are you currently washing? How often were you washing while your hair was thick? Washing frequency can absolutely have an effect on scalp health. I've experienced it myself. I used to wash daily then began stretching to once a week. My scalp was terribly itchy, oily and sore. I lost probably half my thickness. When I began washing 2x per week the symptoms lessened. I now wash daily and have been for 2+ years and I have a ton of new growth from around that time.
It could also be from the shampoo you're using. What shampoo do you normally use? The clarifying one is probably fine. I cannot use creamy/pearlescent shampoos because they are too moisturizing and leave residue on my scalp which causes hair loss for me.
I used to scratch at my scalp all day because of how uncomfortable it was. But now that my scalp is happy I don't need to. I think you just need to work out your scalp problem and don't worry about running your hands through it at this point.
If nothing seems to be helping it's very important to talk to your doctor.
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