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Thread: The Ficcare Thread (Formerly "Show me your Ficcare color")

  1. #29621
    Member Cybercat's Avatar
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    Default Re: The Ficcare Thread (Formerly "Show me your Ficcare color")

    Well, I just ordered my first 2 ficcares but they are headbands. I been going through headbands terribly. They are thin plastic so I thought it time too seriously upgrade. Anyone have experience with their headbands?

  2. #29622
    Gimmee all the goats!!! GoatLady's Avatar
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    Default Re: The Ficcare Thread (Formerly "Show me your Ficcare color")

    Well poop. On Black Friday I had ordered 2 Maximas clips, both size large. I received my order yesterday and was dismayed to find that, although I was charged for 2 size large clips, one of them they sent is actually a medium. Bummer. I have emailed them with photos showing one clip is significantly shorter than the other. We'll see what happens. If I have to pay for shipping to exchange and receive the correct size, it kind of defeats the purpose of buying them on sale.

    Hurray! I've reached waist-land! Last trim 1-2-23.
    Lady Roxanne,Keeper of the Caprines 🐐in the order of the Long Haired Knights.

  3. #29623
    Lacemaking longhair MusicalSpoons's Avatar
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    Default Re: The Ficcare Thread (Formerly "Show me your Ficcare color")

    Quote Originally Posted by GoatLady View Post
    Well poop. On Black Friday I had ordered 2 Maximas clips, both size large. I received my order yesterday and was dismayed to find that, although I was charged for 2 size large clips, one of them they sent is actually a medium. Bummer. I have emailed them with photos showing one clip is significantly shorter than the other. We'll see what happens. If I have to pay for shipping to exchange and receive the correct size, it kind of defeats the purpose of buying them on sale.
    I don't know what consumer rights are like in the US but as it's their mistake, surely they should reimburse you for the return postage.
    Length goal well and truly met, now just seeing how it grows ...
    Picky scalp but easygoing hair, thank goodness

  4. #29624
    Gimmee all the goats!!! GoatLady's Avatar
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    Default Re: The Ficcare Thread (Formerly "Show me your Ficcare color")

    Quote Originally Posted by MusicalSpoons View Post
    I don't know what consumer rights are like in the US but as it's their mistake, surely they should reimburse you for the return postage.
    Unfortunately, that's not what their return and Exchange policy says.
    "You will be responsible in paying for the shipping cost of sending the returned merchandise back to us. If the merchandise is an exchange, there will be another additional charge for shipping the product back to you."
    https://www.ficcare.com/faq-1

    Hurray! I've reached waist-land! Last trim 1-2-23.
    Lady Roxanne,Keeper of the Caprines 🐐in the order of the Long Haired Knights.

  5. #29625
    Lacemaking longhair MusicalSpoons's Avatar
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    Default Re: The Ficcare Thread (Formerly "Show me your Ficcare color")

    Quote Originally Posted by GoatLady View Post
    Unfortunately, that's not what their return and Exchange policy says.
    "You will be responsible in paying for the shipping cost of sending the returned merchandise back to us. If the merchandise is an exchange, there will be another additional charge for shipping the product back to you."
    https://www.ficcare.com/faq-1
    I would still ask them, that FAQ seems to me more like if you change your mind rather than if they make a mistake. You shouldn't be out of pocket because of something they've done wrong. (Whereas if you decided you just didn't like the colour very much, for instance, that would be your decision so the exchange would be because of your choice. This is not your choice, they sent you the wrong clip.)
    Length goal well and truly met, now just seeing how it grows ...
    Picky scalp but easygoing hair, thank goodness

  6. #29626
    Gimmee all the goats!!! GoatLady's Avatar
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    Default Re: The Ficcare Thread (Formerly "Show me your Ficcare color")

    Quote Originally Posted by MusicalSpoons View Post
    I would still ask them, that FAQ seems to me more like if you change your mind rather than if they make a mistake. You shouldn't be out of pocket because of something they've done wrong. (Whereas if you decided you just didn't like the colour very much, for instance, that would be your decision so the exchange would be because of your choice. This is not your choice, they sent you the wrong clip.)
    I agree and sent them an email this morning. Waiting to hear back.

    Hurray! I've reached waist-land! Last trim 1-2-23.
    Lady Roxanne,Keeper of the Caprines 🐐in the order of the Long Haired Knights.

  7. #29627
    Member -Aithne-'s Avatar
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    Default Re: The Ficcare Thread (Formerly "Show me your Ficcare color")

    Quote Originally Posted by sleepingduty View Post
    Last day for Ficcare 25% off. Had to get some of the new leopards they are my absolute favorites! They look a little different than the old ones canít wait to see and compare! Looks like the black, white and gold ones are already sold out.
    I thought that style was brand new and was excited to see something new! Now I feel a bit ignorant *blush*

    Gee, Goatlady, that's awful I hope they don't make you pay shipping...but I kind of doubt they will...I mean, what kind of company makes you pay for their mistakes?

    I got a blue Super and a purple Power from the sale I really like the Power! It works like a stick...or a clip, or both It's pretty easy to use (I did a Pha and Nessa bun with it). The Super is not as easy to use (so far, it might be user error). It doesn't seem to hold much hair, even though I got the biggest size and it's hard to push it through my bun...I guess that's why I don't see much talk about this one. I really wanted it to be a little figure 8 holding up a figure eight bun, but I can't get it to hold. So far I've only got it to work in a center held kind of bun...
    🐓_insert erudite quote here_🦤
    💗I'm a pink loving, bun wearing, rambling, bird person. Ta cheistanna agam!💗

  8. #29628
    Gimmee all the goats!!! GoatLady's Avatar
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    Default Re: The Ficcare Thread (Formerly "Show me your Ficcare color")

    I am not at all impressed with Ficcare's customer service. I finally heard back today. No apology. No offer to send the correct size. All they did was refund the difference in price between the large I ordered and the medium they sent.

    Hurray! I've reached waist-land! Last trim 1-2-23.
    Lady Roxanne,Keeper of the Caprines 🐐in the order of the Long Haired Knights.

  9. #29629
    Eternally Windblown C_Bookworm's Avatar
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    Default Re: The Ficcare Thread (Formerly "Show me your Ficcare color")

    Quote Originally Posted by GoatLady View Post
    I am not at all impressed with Ficcare's customer service. I finally heard back today. No apology. No offer to send the correct size. All they did was refund the difference in price between the large I ordered and the medium they sent.
    Yikes! That is not a fair resolution.
    Lady Ravenlocks, Keeper of the Secret Library in the Order of the Long Haired Knights

    Daily wash and go, monthly henndigo, annual trimmer

  10. #29630
    Member sourgrl's Avatar
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    Default Re: The Ficcare Thread (Formerly "Show me your Ficcare color")

    Does anyone happen to have a golden ivory from the strike it gold collection that would not mind sharing an action pic? After all these years you'd think Ficcare would get better at taking pics of their clips.

    Life's short...Buy the hair toy...

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