Hello, and welcome to the forum, from a fellow UK dweller! I’m sorry to hear about the circumstances though.
You might get more responses if you post in the Mane Forum - just copy and paste what you’ve written above.
I don’t have any advice I’m afraid. I’ve seen threads in the past where people have suggested whatever it is they use to detangle horses manes to get rid of mats. I’m really icky about mould, the smell alone is enough to make me feel sick. How much of your hair is matted? Is it feasible to cut the mats out and leave the rest?
I hope you can sort something out, one way or another.
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