View Full Version : Another crying-over-salon-experience thread
minxe
August 21st, 2012, 06:28 PM
Today I went to get my hair trimmed, and have my layers evened up. My hairdresser was nice for the most part, and gently shampooed my hair, but when she started to comb out my hair I wanted to cry. She took a fine-tooth comb to it while it was wet, ripping through my hair from scalp to root, and wouldn't lighten her touch at all even when I vocalized my discomfort and asked her to lay off a little. She just wondered aloud why I had such a tender scalp when I have such thick hair. She didn't take off too much length at all, maybe a quarter of an inch, but I didn't really get what I asked for and the combing was just too rough for me. She finished it off with around twenty spritzes of what I believe to be an alcohol-laden "moisturizing" spray. Now I just want to clarify, baby my hair, and never go back. :(
Both my sister and my mother adore her as a hairstylist, btw, and I'm really confused as to why. C'est la vie I guess.
katfemme89
August 21st, 2012, 06:31 PM
Aw man. I HATE IT when hairdressers in the past have combed my hair like that!!!!!! :steam:
I wish LHC could organize some kind of long hair conference where all of the members could get together and style and trim each others hair in a pain-free way...
akilina
August 21st, 2012, 06:33 PM
Awwh noo :(
Well, are you okay with the cut at least?? Perhaps you could elaborate on " didn't get what you asked for"
I mean if she didn't butch you 6 inches that is a good thing.
That is baffling that she would comb your hair out like that :(
She could have combed it out while the condish was still in :/
And...did she ask if she could use the product?
I always ask...someone may be allergic of sensitive to smells!
I hate that one bad experience can ruin something that should always be a great experience.
Also, ruins it for me indirectly when other stylists that aren't as friendly to your hair as they should be and give you a not so great time... Someone that vows to never go to a salon ever again in their life is missing out on some Molly (me) :D
minxe
August 21st, 2012, 06:33 PM
I wish LHC could organize some kind of long hair conference where all of the members could get together and style and trim each others hair in a pain-free way...
I'm sure many people, including myself, would enjoy that a ton! :p
minxe
August 21st, 2012, 06:36 PM
Awwh noo :(
Well, are you okay with the cut at least?? Perhaps you could elaborate on " didn't get what you asked for"
I mean if she didn't butch you that is a good thing.
That is baffling that she would comb your hair out like that :(
She could have combed it out while the condish was still in :/
And...did she ask if she could use the product?
I always ask...someone may be allergic of sensitive to smells!
I hate that one bad experience can ruin something that should always be a great experience.
Also, ruins it for me indirectly when other stylists that aren't as friendly to your hair as they should be and give you a not so great time... Someone that vows to never go to a salon ever again in their life is missing out on some Molly (me) :D
I'm okay with it! I'm just in the process of growing out some bangs, and I wanted a few long layers to even things up a tad, and explicitly asked for that. I didn't get them though.
She actually didn't put conditioner in at all! And no, she didn't ask if she could use it.
I forgot to mention that she used a blowdryer on what I presume to have been the highest setting about two inches from my hair :(
I feel so bad complaining but I just feel terrible right now
rtree721
August 21st, 2012, 06:38 PM
Sorry you had a bad experience! At least she didn't take off too much lengthwise. That would probably have been more upsetting. I can't believe she was so rough with your hair. Although I don't think one rough combing will do any noticeable damage, I still wouldn't go back. I don't think I have ever left the salon completely satisfied myself. Whenever I go to get a haircut, the hairdresser asks if she can style it afterwards (with heat). I decline but everytime I get weird looks for walking out with a wet head. Maybe that's why I haven't gotten a haircut in 18 months.
tambalina
August 21st, 2012, 06:47 PM
That "tender head" comment was uncalled for. I would have asked to speak to the salon manager about your experience. No one should hurt you or make you feel like a burden for asking them to perform a service YOU have to pay for.
When I do go to the salon, I pre-wash my hair for them. My stylist doesn't seem to mind and my hair is taken care of the way I feel it should. Sorry your experience was less than stellar.
akilina
August 21st, 2012, 06:49 PM
I'm okay with it! I'm just in the process of growing out some bangs, and I wanted a few long layers to even things up a tad, and explicitly asked for that. I didn't get them though.
She actually didn't put conditioner in at all! And no, she didn't ask if she could use it.
I forgot to mention that she used a blowdryer on what I presume to have been the highest setting about two inches from my hair :(
I feel so bad complaining but I just feel terrible right now
Well that is awful! No conditioner??! I am wondering why not? That is the best part to me :) Before I desired to be a hair dresser, or was more conscious of my hair care, I looooved that part.It smelled so good and my hair was always so soft. I still love it. I just have no money to go to a salon right now sadly.
I have never had a bad salon experience though at all. I always walked in happy to experience whatever was going to happen. I guess I am lucky.
Only once, at 14, when a lady left bleach on my hair for 2 hours, then permanent hi lift color on my head for 2 more :(
It seems my only bad experiences are color outcomes. Which now I know...is sometimes unpredictable.
There are good and bad hair dressers out there, as much as that fact sucks.
Also about the hair dryer...that is awful too! Did she burn your scalp?
While it is totally okay and helpful to vent about it and you have every right to feel bad, I just hope this doesn't get turned into a big negative pot of soup, for your sake. I only say that because the more negative replies that are said, the more negative one can feel about the whole thing. I hope that your down feelings don't get any worse, and only better :)
minxe
August 21st, 2012, 06:51 PM
I would have asked to speak to the salon manager about your experience. No one whould hurt you or make you feel like a burden for asking them to perform a service YOU have to pay for.
My mom was paying, and she liked the stylist too much to do that even after I told her how upset I was. I think she thought I was being harsh for no reason. Oh well :(
katfemme89
August 21st, 2012, 06:54 PM
That "tender head" comment was uncalled for. I would have asked to speak to the salon manager about your experience. No one whould hurt you or make you feel like a burden for asking them to perform a service YOU have to pay for.
SO TRUUUUE!!!!
minxe
August 21st, 2012, 06:54 PM
Well that is awful! No conditioner??! I am wondering why not? That is the best part to me :) Before I desired to be a hair dresser, or was more conscious of my hair care, I looooved that part.It smelled so good and my hair was always so soft. I still love it. I just have no money to go to a salon right now sadly.
I have never had a bad salon experience though at all. I always walked in happy to experience whatever was going to happen. I guess I am lucky.
Only once, at 14, when a lady left bleach on my hair for 2 hours, then permanent hi lift color on my head for 2 more :(
It seems my only bad experiences are color outcomes. Which now I know...is sometimes unpredictable.
There are good and bad hair dressers out there, as much as that fact sucks.
Also about the hair dryer...that is awful too! Did she burn your scalp?
While it is totally okay and helpful to vent about it and you have every right to feel bad, I just hope this doesn't get turned into a big negative pot of soup, for your sake. I only say that because the more negative replies that are said, the more negative one can feel about the whole thing. I hope that your down feelings don't get any worse, and only better :)
I don't know why she didn't put in conditioner. I was sort of confused about that!
Once a stylist left me to go eat food. That was weird... :confused:
I don't think she burned it! It feels fine now but it was terrible at the time.
Thank you!
whylime13
August 21st, 2012, 06:56 PM
I'm sorry minxe - for me having the salon lady comb out my hair is one of my favorite parts. I hope you can find someone with a lighter touch and who will listen to you
tambalina
August 21st, 2012, 06:57 PM
My mom was paying, and she liked the stylist too much to do that even after I told her how upset I was. I think she thought I was being harsh for no reason. Oh well :(
That is a shame. I know it's wrong to look a gift horse in the mouth, but :rant:!
LadyLongLocks
August 21st, 2012, 06:58 PM
What an awful experience.
If you ever go back you should bring your own comb for her to use or comb it out yourself.
Or do that with whoever you go to.
At least she listened to your trim request.
julliams
August 21st, 2012, 07:05 PM
Yes that's really annoying. I've contemplated bringing my own comb but I haven't had the guts to do that as yet. I think it's one of those things where you just have to go in with the sensitive scalp and need to be gentle with the ends as soon as you get wind that they are going to be rough. If you have really thick hair, why was she using a fine tooth comb????
It might be worth phoning and commenting on your experience as it might actually help them to understand what people with long hair really want.
Venefica
August 21st, 2012, 07:18 PM
My hairdresser, even if I love her shop have bad quality brushes, well not bad quality really, but those standard paddle brushes with nubs on the ends, now I do have one of those to, several of them actually, but after I have learned so much about how to better brush my hair it surprises me that hair stylists do not have some of those better brushes that damage hair less and make it easier to get though it. Now my hairdresser is always careful, but sometimes I am surprised over how little they know about long hair. Like I asked her if she would take in some hairsticks in her shop section of her saloon, but she did not know what they was, I asked her if she had ever used a tangle teezer but she had never heard of it and she did have a BBB but she do not use it for some reason. I have considered brining my own combs and brushes the next time I go for a trim, but I do not want to insult the woman.
Miss Catrina
August 21st, 2012, 08:24 PM
I feel like "tender-headed" is a myth created by bad hair stylists to excuse their incompetence. This one time I jumped at the pain from a stylist carelessly removing a metal clip from my hair and she said "Oh, are you tender-headed?". I very badly wanted to say "No, you're just ripping my hair out."
Rufflebutt
August 21st, 2012, 08:54 PM
I don't understand why some people insist to detangle from root to tip. After figuring out that it's so much easier to work from the tips up, it just sounds like a lot of unneeded work and damage done to your hair.
Seeshami
August 21st, 2012, 09:11 PM
Why are people not telling their hair dressers what their hair means to them before letting them touch it? Yes it odd to walk in introduce yourself and then tell a hair dresser; My hair is 5 years of hard work and dedication, I would appreciate if you respect that. And then tell them what you want.
There is absolutely nothing wrong with telling people your hair is sacred to you. If they don't feel comfortable doing your hair then don't let them.
jessicac1
August 22nd, 2012, 01:08 AM
I also hate how hairdressers hack away at your hair with brushes and combs!
Ive got several stories about hair disasters...
Once I wanted a lady gaga box fringe/bangs, this was just before christmas so had alot to go to events wise, this was CLEARLY explained to her with photos etc.
I got a WONKY fringe halfway up my forehead! think bettie page but uneven and with straight hair...i looked awful! It was so bad I almost considered hair extensions (the individual ones not wefted).
I also used to have my hair cut up to the nape of my neck with short layers...never again.
My belly dance teacher has classic length hair and shes a hair dresser so when I have my first trim after 6 months i'll go to her!
Geneva99
August 22nd, 2012, 01:35 AM
I've had my hair brushed that way and it hurts so bad. :( So after several experiences like that I went with the 'tender scalp' routine. It worked. I found a great lady that was super gentle and I always asked for her when I'd go for a trim or for color.... then she quit. I have to find this lady now, I don't feel comfortable going to another, no one has been as gentle with my hair as her.
Evadne
August 22nd, 2012, 01:52 AM
Sorry this happened to you. It sounds like it was very unpleasant, especially knowing how so many of us here have taken to really babying our hair. I don't know what I would have done in your shoes. At least you got away with minimal trauma! I know there have been reports of salons cutting off many, many inches when just asking for a trim and whatnot, so it could be worse!
It's a little strange, though. You would think they'd want to listen to their clients and do the best they can to please them (granted, some people are just never happy). I mean, isn't the point to keep clients happy so they always come back to you to get their hair done? I don't think doing the opposite of what they want, while being rude and rough, will have the desired effect... but maybe I'm just crazy.
Anyway, there's gotta be a better hairdresser match for you out there somewhere!
sarelis
August 22nd, 2012, 01:56 AM
Sorry this happened to you, I can totally sympathise. My last horrendous salon visit ended up with me going ballistic at the salon owner, refusing to pay & leaving dreadful online reviews everywhere for them. Now I trim & colour my own hair & have never been happier!
pepperminttea
August 22nd, 2012, 02:16 AM
Ouch. Sorry you had a bad experience. :( Perhaps next time (whoever/wherever you go to), take your own comb and detangle post-wash for them? Either that or wash it at home before you go, detangle it yourself, and then damp bun it so you can take it down at the salon and have detangled hair ready to trim?
SongofLove
August 22nd, 2012, 02:25 AM
Aww, I'm sorry that this happened to you...A similar thing happened to me.
Last year I went to Supercuts with hip length, freshly-washed hair on a windy day (bad idea!) My hair got tangled, and I didn't bring my own comb, so the hairstylist (whom my family has been going to for years, but I had short hair before) tore through my hair with a fine tooth comb to detangle it. I was cringing but I didn't want to say anything to offend her (she's become sort of a family friend...) I got tons of split ends from that instance.
Now I am always sure to detangle right before a cut and bring my own seamless comb for the stylist to use. :(
Mesmerise
August 22nd, 2012, 02:36 AM
Why are people not telling their hair dressers what their hair means to them before letting them touch it? Yes it odd to walk in introduce yourself and then tell a hair dresser; My hair is 5 years of hard work and dedication, I would appreciate if you respect that. And then tell them what you want.
There is absolutely nothing wrong with telling people your hair is sacred to you. If they don't feel comfortable doing your hair then don't let them.
I agree with this... but at the same time, I kind of expect hairdressers to RESPECT hair by default!
I had a bad experience a few years ago... I was getting a few inches cut off because I had damage from blonde foils, and I wanted better ends. Well she cut it okay, but then she put the hairdryer WAYYY too close (commenting that my hair takes ages to dry :rolleyes:) and proceeded to FRY my ends. Literally. I had crispy ends, and even after I washed it the ends were STILL crispy (in other words BURNED). Seriously... I wanted to have BETTER ends which is WHY I had about 5" cut off! My ends were better before that visit because prior to them no one had burned them. I ended up cutting off the fried bits myself.
I also used to trust hairdressers knew what they were doing when they were too rough thinking "well, they understand hair, so I'm sure that even though they're hurting they're not actually damaging my hair". Yup, stupid me!
So now... I cut it myself ;). Easier all round!
I will eventually go for a trim, I suppose... when I'm at goal or something?!
Oh...and I'm aghast that a hairdresser would wash but NOT condition long, thick hair, and would then use a fine tooth comb. Wow. Just... wow.
4C4rly4
August 22nd, 2012, 02:42 AM
Wow that really sucks :[ Next time you go to a hairstylist, try asking if they'd give you some time to comb your hair instead of them doing it. They obviously don't have the patience or understanding to not comb it roughly.
You would think a hairdresser would know how bad it is to comb it wet anyway! But I guess they either don't know, or they don't care. I wonder if she treats her hair the same way she treated yours today?
Mya
August 22nd, 2012, 02:48 AM
Sorry this happened to you, I can totally sympathise. My last horrendous salon visit ended up with me going ballistic at the salon owner, refusing to pay & leaving dreadful online reviews everywhere for them. Now I trim & colour my own hair & have never been happier!
Wow, what happened? (If I may ask)
onlyforhim
August 22nd, 2012, 04:11 AM
i have been going to the same hairdresser for more than a decade now her salon is right by my family's house where i grew up and she is more like a family to us now too. She understands it well when i ask her to let me comb my own hair. I believe most hairdressers are just harsh when it comes to combing hair and the new hair dresser at the same salon gives me a "you are obssessed" look when i ask her to give me the comb and let me comb my own hair first but honestly i don't care..
but not to be very judgemental it is not only hair dressers! my mama used to comb my hair until i was 8. she stopped because i just couldn't take the way she combs my hair and i would constantly cry...
palaeoqueen
August 22nd, 2012, 04:29 AM
Personally I've found most hairdressers to be less than gentle when detangling hair, though I think it tends to be an issue of time rather than a genuine disregard for hair health. The one experience that sticks in my mind is the girl who ripped through my freshly bleached hair, I cringed at the sounds and asked her if my hair was breaking, "no not at all! It just sounds like it" she merrily replied before continuing the assault on my poor hair. I wasn't convinced then and obviously I know better now!
Charybdis
August 22nd, 2012, 04:48 AM
When I had my hair trimmed in February, the stylist did a good job with the cut, but he was too rough with the round brush when drying my hair (he didn't feel confident of getting the ends even without drying it to check the cut; my hair was SL at the time, so I was OK with that). Anyway, I was S&D'ing for weeks after that. Once I finished finding and removing the damaged hairs (probably 100 or so in all; fortunately my hair's relatively tough), I've not seen another split end. Next time I get my hair cut, I'm going to someone who specializes in gentle care for long hair.
Professional hairdressers shouldn't get offended if someone prefers to comb their own hair or requests that conditioner be used. It's a service that the client is paying for; that means the client gets to set out the terms of what they want.
OP, sorry you got your hair yanked! That sounds very unpleasant. My usual hairdresser in Texas (not the guy who got over-enthusiastic with the round brush) is very good about being gentle. All hairdressers should be!
Loviatar
August 22nd, 2012, 07:20 AM
I don't have a tender scalp, but i tell my stylist that I do, and he lets me comb out my own wet hair with my MP rake.
But he also lets me come in for colouring with coconut-oiled hair, so I guess he's a keeper.
MaryO
August 22nd, 2012, 07:38 AM
Never met a hairdresser I liked!Hope to be done with them forever...
Freija
August 22nd, 2012, 07:43 AM
I'm sure many people, including myself, would enjoy that a ton! :p
I would! I love having my hair touched and played with when I can trust the person doing it, and I'd love to be taught some new updos and styles. But it is such a demoralising thing when a stylist handles your hair without any respect for it. I'm so sorry for your bad experience.
millyaulait
August 22nd, 2012, 07:48 AM
I'm so lucky I have my little sister for a hairdresser! So sad hearing stories like these, sorry OP. :(
PetuniaBlossom
August 22nd, 2012, 08:09 AM
I've mostly had good luck with hairdressers giving me what I ask for. I think many of us are a bit intimidated to specify exactly what we want. Perhaps there are two reasons for this:
1. We don't want to be perceived as too demanding, picky, 'weird', or obsessive.
2. An assertive woman is sometimes seen as aggressive or not feminine enough. We might not want to give that impression.
And all I really want is a trim - I don't colour, straighten, or perm my hair. I don't let it be blow-dried. I don't want any of their finishing products at all on my hair.
So I wash it myself at home, detangle it, and pop on over to the salon. If it's a cold day, I let it dry at home and them the stylist can spritz it with water. I walk out with damp hair after the trim, with a scarf on a cold day.
I only go in two or three times a year, so I'm not going to be their best or favorite customer. But I tip very well if I get what I want.
I like and respect hairdressers and I think it shows. We usually chat in a friendly and agreeable way while they're doing my hair. When I leave, I like to believe we're both happy.
Once in a great while I have had a bad experience. On those rare occasions, I told the person I didn't get what I asked for, there was no tip, and I assured them I'd never be back.
So my suggestion would be to have it very clear in your own mind what you want, communicate it before they touch your hair, and if they start to do something you don't like, speak up immediately and tell them to stop.
Hope this helps.
akilina
August 22nd, 2012, 11:17 AM
When I had my hair trimmed in February, the stylist did a good job with the cut, but he was too rough with the round brush when drying my hair (he didn't feel confident of getting the ends even without drying it to check the cut; my hair was SL at the time, so I was OK with that). Anyway, I was S&D'ing for weeks after that. Once I finished finding and removing the damaged hairs (probably 100 or so in all; fortunately my hair's relatively tough), I've not seen another split end. Next time I get my hair cut, I'm going to someone who specializes in gentle care for long hair.
Professional hairdressers shouldn't get offended if someone prefers to comb their own hair or requests that conditioner be used. It's a service that the client is paying for; that means the client gets to set out the terms of what they want.
OP, sorry you got your hair yanked! That sounds very unpleasant. My usual hairdresser in Texas (not the guy who got over-enthusiastic with the round brush) is very good about being gentle. All hairdressers should be!
I would never be offended :) I had a lady who sort of freaked me out...she said she needed to brush out her own hair because if someone else was brushing her hair it would bring back "triggers" from her past and she might start freaking out and having a panic attack. I totally let her though. It is not a big issue to me :]
MOST stylists (atleast me) will be pretty lenient about the comb or brushing issue, heck, I have even asked some to brush their own hair because they didn't even brush it that morning and I don't like to sit there spending 30 minutes just brushing their hair trying to be very careful. The salon I worked in though didn't offer shampoo/condish with the service. Everything was ala carte.
HERE is the thing though many people don't understand....by state board standards, the client is NOT allowed to touch ANY of our tools, whatsoever. I am not sure what state board says about clients bringing in their own brush or comb. Bringing in your own products is also not okay because of MSDS sheets, but I am lenient about that too...Not if state board is in house though!
I felt bad for my friend...state board just so happened to be in the salon at the time...and the client asked to use the blow dryer herself. She got way docked for it- not fined though at least.
I totally want to get a "professional" tangle teezer for my clients when I am working again :D (the professional one is more solid, and bigger...doesn't have the annoying contouring on it)
sarelis
August 22nd, 2012, 12:04 PM
Wow, what happened? (If I may ask)
I'm sure I posted it on another thread at the time, but basically I went in for a highlight top up. The stylist combed it all out dry with a fine tooth comb, made her sections (and a giant rat's nest at the same time) left the bleach on too long, and spent the entire time exclaiming to anyone who would listen that 'It's a lot of hair, isn't it?' as if she shouldn't be expected to work with such a monstrosity. She also managed to not just overlap the bleach onto the already highlighted hair, but actually PAINTED IT ON RIGHT TO THE ENDS??!. The shampoo girl (with lovely, tacky fake nails which had grown down & left a wonderful gap at the cuticle just right for catching hair in, cue the ripping & snapping as she tried to disentangle herself) piled all my hair on top of my head & scrubbed, despite being asked repeatedly not to, and STILL managed to not wash all the bleach out so my scalp was as sore as hell next day. After the shampoo I looked in the mirror & saw that my roots were bleached to WHITE, with some god awful red streaks that I never asked for, and my ends had turned to chewing gum. I showed the stylist my gummy, stretchy hair & she said - get this- 'Oh, well, at least you have a lot of hair so it doesn't matter if some snaps off'. Yeah. I went effing nuts. On the plus side it kicked my ass into learning to trim my own hair & never, ever bleaching it again.
Bet you wish you never asked now lol! :D
jacqueline101
August 22nd, 2012, 12:23 PM
I'm sorry you weren't too happy with your visit. Its not right to have someone rip a comb through your hair. People need to treat others as they would want to be treated.
Asprettyasme
August 22nd, 2012, 12:46 PM
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Silken
August 22nd, 2012, 01:34 PM
I will never understand customers reticence to assert their wishes for fear they will offend the hairdresser. You pay for this service, you are in charge. Either they provide this service to your expectations or you walk out (wet hair, tangled, partially cut, DOESN'T MATTER) and go straight to another salon. Bad publicity in this business is lethal. They do not want another salon to pick up their unhappy customers and hear about how badly they messed up, because believe me, salon #2 will take extra care to follow the customers wishes to the letter and gain a new client while sticking it to the competition.
LovemyOnyx
August 22nd, 2012, 02:01 PM
I wouldn't go back either! When I decided to get serious about growing out my hair back in June I went and had about 1 1/2 inches cut off the ends. I went to Great Clips for it, which normally I would never do but the girl who cut it really did a good job. I haven't found a split end since! My worst experience was when I was in either junior high or high school and made the mistake of going to where my dad got his hair cut so the owner's son could give me a perm. It was HORRIBLE! My hair was _fried_ and some at the front broke off, which looked terrible. I never did anything like that again, and have never gotten another perm. Why my mom thought those were a good idea is beyond me. My hair is in far better condition now than it has been for a long time and I doubt I'll even get another trim before next year. :)
Quick question...how do I add a signature? TIA!
Tia2010
August 22nd, 2012, 03:26 PM
I'm sorry you had a bad experence OP.
I make a point to bring my own comb and comb out my own hair, my stylist didn't get offended in the least. I simply said it was because in the past stylist have been way to rough and ripped through my hair while ignoring me as I cringed.. Now when I go in to see her she combs out my hair (using my wide tooth comb) and knows how I want it combed.. She never tries to blowdry my hair (she knows I hate it) and doesn't even try to offer a flat iron :p and she will hand me the product before she splats it in my hair to see if I want it.
She 'gets' me :)
In all honesty, if you go into a salon and let them intimidate you into things (even if they don't know they are doing it) you wont have a good experence. You have to be able to speak up to get what you want out of it.
MissHair
August 22nd, 2012, 04:11 PM
Everytime I've gone to the hairdresser they've always ripped my scalp with the comb. Most recent visit was a few weeks ago when I went to get a minor trim. She completely ripped my hair with the comb and it was really not necessary. I don't understand why they do this. It's not like it's gonna come out faster!
RileyJane
September 28th, 2012, 10:19 PM
Awww, its sad when things like that happen at a salon :( sometimes though the stylists arent well educated on proper hair treatment/ maintaining it, mainly for long hair ppl or ppl who are trying to grow their hair out, since they are taught all the different ways they can cut/style hair, color it, perm it, etc.
least thats my take on it, i bet if she knew it was that damaging she probably wouldnt of done it
melusine963
September 29th, 2012, 09:47 AM
I will never understand customers reticence to assert their wishes for fear they will offend the hairdresser. You pay for this service, you are in charge. Either they provide this service to your expectations or you walk out (wet hair, tangled, partially cut, DOESN'T MATTER) and go straight to another salon. Bad publicity in this business is lethal. They do not want another salon to pick up their unhappy customers and hear about how badly they messed up, because believe me, salon #2 will take extra care to follow the customers wishes to the letter and gain a new client while sticking it to the competition.
For many people who are trying to grow their hair long, going to a salon is a rare, sometimes only once a year or less, experience. Speaking for myself, I am completely out of my comfort zone at a salon. Add to that my somewhat timid personality and a stylist who's oozing confidence (not even necessarily pushy), and I have a very hard time standing up for myself.
minxe
September 29th, 2012, 11:17 AM
For many people who are trying to grow their hair long, going to a salon is a rare, sometimes only once a year or less, experience. Speaking for myself, I am completely out of my comfort zone at a salon. Add to that my somewhat timid personality and a stylist who's oozing confidence (not even necessarily pushy), and I have a very hard time standing up for myself.
That sounds exactly like me. :o
melusine963
September 29th, 2012, 12:09 PM
^ It doesn't help that you're almost literally a captive too, wrapped from neck to toe in in covers and towels. It's difficuly to see exactly what the stylist is doing or how much they're cutting off. Even though you're paying, it feels like a very uneven relationship in which they hold all the power. :(
Tota
September 29th, 2012, 12:19 PM
Once I had a very cool stylist who washed and conditioned my hair and then asked me to detangle and comb it myself while she would go get us coffee. I was happy to help ;) She also let me blowdry it when she finished cutting.
RubyTuesday
September 29th, 2012, 12:29 PM
My hair ALWAYS get combed like that when I go to the hairdressers! Why???? I have even had them attacking my hair with a brush. Makes me cringe. I thought they were supposed to be the experts.
After years of hairdressers taking too much length off or generally not listening to my instructions I would only go back to one again if I were going to have highlights again (I don't intend to any time soon) or if I needed a really big cut (like when I needed a pixie cutting to even out my hair).
Sorry you had such a rubbish experience. Maybe you could write a little note to the salon explaining that the experience upset you. If they don't know they can't rectify their mistakes.
kitcatsmeow
September 29th, 2012, 01:38 PM
I suggest you be very clear about EVERYTHING before you even sit down in the chair. I've been playing with my color and recently went red but before that I hadn't been to a salon in a year because of some bad experiences. I went back to the salon I normally do but I saw a different stylist whom I now ADORE.
I talked to her before we did anything and I explained that I do not blow dry my hair or use any product and made sure she was ok with me leaving wet. I'll sit under the dryer for a few minutes to dry enough to see the color turned out ok and that's it. With the combing I've learned a way to get around it...tell your stylist you have a very sensitive scalp and would it be ok they gave you a very wide tooth comb so you could go through and make sure you like the color and/or length. Or just make sure you tell her ahead of time that your very sensitive and could he/she be very gentle when combing.
At first I my stylist would just listen to me explain colors and pick the colors she would use. I had to ask to see the color book so I made sure we were on the same page. Now she brings the book over before we even talk about color!
DO NOT be afraid to speak up! My stylist starting doing this back combing thing when putting in my highlights which I can def see how it would make it more natural looking but I was not comfortable with. I told her and made sure she knew I was aware they wouldn't look as good with the back combing and she was OK with that 100%.
Lastly...stick to your guns. If your not comfortable with what a stylist is suggesting as an alternative, don't give in unless there is a GOOD reason why they can no do what you ask. I've let stylist push me into a whole head of color before instead of highlights because they were behind and feeling rushed. Not cool.
Communication is key. I realize it sometimes may feel as though your insulting the stylist by protesting what they want to do but in the end, they want you to be happy! No stylist wants a client walking out in tears! And it's your hair....what's worse, speaking up and maybe having an awkward moment with a hairdresser or an awkward year growing out a bad cut??
Artisticat
September 29th, 2012, 02:59 PM
I suggest you be very clear about EVERYTHING before you even sit down in the chair. I've been playing with my color and recently went red but before that I hadn't been to a salon in a year because of some bad experiences. I went back to the salon I normally do but I saw a different stylist whom I now ADORE.
I talked to her before we did anything and I explained that I do not blow dry my hair or use any product and made sure she was ok with me leaving wet. I'll sit under the dryer for a few minutes to dry enough to see the color turned out ok and that's it. With the combing I've learned a way to get around it...tell your stylist you have a very sensitive scalp and would it be ok they gave you a very wide tooth comb so you could go through and make sure you like the color and/or length. Or just make sure you tell her ahead of time that your very sensitive and could he/she be very gentle when combing.
At first I my stylist would just listen to me explain colors and pick the colors she would use. I had to ask to see the color book so I made sure we were on the same page. Now she brings the book over before we even talk about color!
DO NOT be afraid to speak up! My stylist starting doing this back combing thing when putting in my highlights which I can def see how it would make it more natural looking but I was not comfortable with. I told her and made sure she knew I was aware they wouldn't look as good with the back combing and she was OK with that 100%.
Lastly...stick to your guns. If your not comfortable with what a stylist is suggesting as an alternative, don't give in unless there is a GOOD reason why they can no do what you ask. I've let stylist push me into a whole head of color before instead of highlights because they were behind and feeling rushed. Not cool.
Communication is key. I realize it sometimes may feel as though your insulting the stylist by protesting what they want to do but in the end, they want you to be happy! No stylist wants a client walking out in tears! And it's your hair....what's worse, speaking up and maybe having an awkward moment with a hairdresser or an awkward year growing out a bad cut??
Great post Kitcatsmeow! I'm contemplating (only contemplating!) getting highlights. I had such a horrible experience with the last hairdresser I went to 9 months ago who didn't listen...still shell shocked. :mad:
Last time I went for the cut, highlights, blowfry...the whole shabang. But next time (if I do dare go again) - I will get only one thing done like highlights (a la carte). I will entrust my hair once he/she passes my litmus test.
kitcatsmeow
September 30th, 2012, 02:46 PM
Great post Kitcatsmeow! I'm contemplating (only contemplating!) getting highlights. I had such a horrible experience with the last hairdresser I went to 9 months ago who didn't listen...still shell shocked. :mad:
Last time I went for the cut, highlights, blowfry...the whole shabang. But next time (if I do dare go again) - I will get only one thing done like highlights (a la carte). I will entrust my hair once he/she passes my litmus test.
Very wise and precisely what I did...started with a few highlights and went from there. Cost more this way but saves a lot of grief!
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