Kerynna
December 14th, 2009, 10:44 AM
I know there have been a few threads on here about Tate's Miracle Conditioner and Shampoo. I purchased some on impulse at my local health store before checking out this product on LHC (bad idea!) and so now I'm giving it a try. So far, I think it's fine, but I'm so curious as to why it's priced the way it is and how it's made.
As other LHC'ers have done, I sent an email, yesterday, to them asking how their product can have "coconuts" etc in it and also why it is priced the way it is; and today I got an email response from them. So their response was very quick, I'll give them that. But I am seriously wondering if their customer service is lacking in the, erm, brainpower department. See my note below, and then their reply. It is truly mind-boggling how they could think their reply does anything for me, at all.
My note:
Hello,I recently purchased your conditioner and shampoo and I used it this morning. So far, it seems to be a nice hair product. However, I have a few questions.
1.) Why does your hair shampoo cost $2 an ounce?
2.) Wy is your conditioner about half that cost, even though the ingredients seem to be the same?
3.) What ingredients in your conditioner are moisturizing? I am not aware of conditioning properties of apples and blueberries, etc.
4.) How do your products contain things like blueberries, strawberries, boysenberries, etc. and yet be clear or white in color? I looked on your website but I didn’t find any of these type of information.
Thank you for answering my questions. I first picked up the conditioner in the store, saw the price, and put it in my basket. Then I grabbed the shampoo without really looking at it. Imagine my surprise when it rang up as $16 for 8 ounces! I had expected it to be priced in the range of the conditioner. Thank you!
Their reply:
i have a great idea ,,what is your name and address and we shall ship you a free item of your choice ,,hows that ? ............................www.ourtatefamily.com[/FONT]
(Is their customer service person a 12 year old?!)
As other LHC'ers have done, I sent an email, yesterday, to them asking how their product can have "coconuts" etc in it and also why it is priced the way it is; and today I got an email response from them. So their response was very quick, I'll give them that. But I am seriously wondering if their customer service is lacking in the, erm, brainpower department. See my note below, and then their reply. It is truly mind-boggling how they could think their reply does anything for me, at all.
My note:
Hello,I recently purchased your conditioner and shampoo and I used it this morning. So far, it seems to be a nice hair product. However, I have a few questions.
1.) Why does your hair shampoo cost $2 an ounce?
2.) Wy is your conditioner about half that cost, even though the ingredients seem to be the same?
3.) What ingredients in your conditioner are moisturizing? I am not aware of conditioning properties of apples and blueberries, etc.
4.) How do your products contain things like blueberries, strawberries, boysenberries, etc. and yet be clear or white in color? I looked on your website but I didn’t find any of these type of information.
Thank you for answering my questions. I first picked up the conditioner in the store, saw the price, and put it in my basket. Then I grabbed the shampoo without really looking at it. Imagine my surprise when it rang up as $16 for 8 ounces! I had expected it to be priced in the range of the conditioner. Thank you!
Their reply:
i have a great idea ,,what is your name and address and we shall ship you a free item of your choice ,,hows that ? ............................www.ourtatefamily.com[/FONT]
(Is their customer service person a 12 year old?!)