Originally Posted by
pastina
i'm going to write something now about splat, i've written it before, and i'll keep writing it, because i want to turn as many people against them as possible.
i bought a kit from them for the color, not the bleach. well, while daddy was watching the little ones and i was rinsing dye out of my hair, my at-the-time 20 month old took a tiny sip of the peroxide. tiny, tiny. then he foamed at the mouth and threw up.
all that, so far, is our fault. that's what happens when you ingest peroxide. i called poison control. they needed to know what strength the peroxide was.
check your box, it doesn't tell you. oh, there's a handy phone number, though! ...but, guess what, they aren't able to be contacted during normal business hours. it's ok! you can go to the website for more info! oh... but that website just directs you to the phone number that only is helpful from 9-4, or whatever.
here's the thing-- if a toddler ingests a tiny sip of 30 volume peroxide, he'll have a tummy ache and will be sick a while. if it's 40 volume, even with a tiny sip, he can die from resulting burns. now, i have experience with hair dye. lots of it. and i trusted my instincts that it was not 40 volume peroxide, and my son ended up being fine.
but, here's where splat really messed up in my eyes. i sent splat's customer service form an email, like, "i need to know the volume of the peroxide in your kit. please help me-- poison control needs this information because my 20 month old son took a sip of your product."
they took almost THREE DAYS to respond, and when they did, they said, "it is 30 volume."
THATS IT. that was the entire email.
how inhuman! maybe i'm wrong to feel so slighted by this company, but, let me tell you... i really don't feel wrong and it's been eight months since it happened.
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