My 2 cents... I have noticed the feeling of needing to clarify my scalp around every 1-2 weeks while using her shampoo. I feel that this is normal for soap-based shampoos (someone please correct me if I'm wrong)...? Take note I only use the shampoo on my scalp, not the rest of my hair.
Regarding the flaking issue...., don't really know what to tell you. I have not experienced this issue. Perhaps you need more moisture? Do you use a conditioner at all? How often are you washing? I find myself only using these products every 2-3 days for reference. My routine - I use Toadstool shampoo (or HeartJCreation shampoo on Etsy, an Aloe-based product), Goats milk conditioner, and follow up with Toadstool's leave-in conditioner.
I would consider my skin to be fairly sensitive, and I have had no issues with her products. (I have noticed my hair is much lighter and wavier without using cones though.) I'm sorry you are having such trouble!
Maybe you would do better with her Unscented shampoo?
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