When I had shoulder length hair I didn't really think of the length as awkward, but then again I had a nice cut (or at least, not a DIY-cut gone wrong). I found that I could do Feye's self trim method with a little bit of help though, so maybe you could help her do that to maybe even up the hemline a little bit? It'll probably get a little bit shorter though, but I think a shorter nicer cut is better than a longer cut when you're not happy to even wear it down.
As for the layers, I don't know how they look right now so I don't have any advice on how to fix them. I do layers sometimes by putting a ponytail on top of my head (right on top of right by the hairline), but I'm not sure if that would fix her hair.
If all else fails, just keep it up until it's long enough to be fixed. There's not much else you can do unfortunately
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